Support Center

Check your USB-C battery bank and ensure it is charged. You may need to enable "trickle charge" mode so that it provides power to low-current devices.

Check the AA batteries, try replacing them. The LED ring around the button should light up when you press it.

If power is not the issue, try re-pairing your remote to your receiver. If it is paired correctly, ensure you are within range of the receiver.

Ensure that "Manual" is switched on in the access panel. Ensure your cables are securely plugged into the ports. Ensure you hear an audible "click" from the receiver. If you do not, contact support.

Contact support. You may still be able to use the receiver in Manual Mode.

No. The PRIORITYwave system plugs into the cabinet's manual push-button port — the same port responders already have access to for manual signal control. There's no permanent installation, no wiring changes, and no approval process required. It's simply a wireless way to use the manual controls you've always had. You can deploy it in seconds and remove it when you're done.

No. The PRIORITYwave system is a one-time purchase with no subscription fees, no monthly charges, and no hidden costs. You own the system outright. The only ongoing costs are optional — things like replacement batteries or additional accessories if you choose to purchase them.

The PRIORITYwave system works with NEMA TS-2 cabinets and any cabinet equipped with a manual push-button port (1/4" TRS port) and a manual mode switch. This covers the vast majority of cabinets currently in use across North America. If your cabinet supports wired push-button manual operation, PRIORITYwave will work. For traffic engineers, we provide a technical overview sheet to confirm compatibility with your specific infrastructure.

Extremely secure. The PRIORITYwave protocol uses AES-256-GCM encryption — the same standard trusted by the U.S. military and government agencies — combined with rotating authentication keys. Each command is cryptographically unique and cannot be replayed or spoofed. The system is specifically hardened against wireless hacking tools like Flipper Zero. Each receiver responds only to its paired remote using globally unique digital identifiers, so there's no risk of cross-talk or unauthorized control.

The system is proven reliable up to half a mile in real-world conditions, including through buildings, vehicles, and other obstructions. At typical intersections, you'll have excellent coverage across multi-lane roadways, parking areas, and adjacent blocks. While the range extends far beyond what's typically needed, we recommend staying close enough to maintain visual contact with traffic.

Yes, absolutely. Each system uses globally unique digital identifiers, so multiple units can operate side-by-side at neighboring intersections with zero interference or cross-talk. Each receiver responds only to its specifically paired remote. You could have ten systems operating within a few blocks of each other with complete isolation and reliability — ideal for large events or incident scenes spanning multiple intersections.

The included rechargeable battery pack provides approximately 40 hours of continuous operation. The remote uses standard AA batteries, which last for months of typical use. You can extend receiver runtime indefinitely by purchasing additional battery packs and hot-swapping them in the field, or by plugging in any USB-C power source. Many agencies keep spare charged batteries in their vehicles for extended incidents.

We designed it this way intentionally for maximum flexibility and extended runtime. With a removable rechargeable battery pack, you can hot-swap fresh batteries to run indefinitely — you're never stuck waiting for a charge. The receiver also accepts any standard USB-C power source (battery bank, power adapter, etc.), so you're not locked into a proprietary battery. If your battery dies in the field, you can use any compatible replacement immediately. This modular approach gives you more operational flexibility than a sealed internal battery ever could.

If the remote is lost, you can switch the receiver to Manual Mode (wired mode) and use the button on the receiver itself to send commands.

No. The traffic signal controller handles all safety timing — it won't create unsafe signal conflicts no matter what commands are sent. When you press the remote button, you're requesting the next phase in the programmed sequence, not directly controlling individual lights. The controller ensures proper yellow clearance intervals, all-red phases, pedestrian clearance times, and conflict-free movements.

The system is designed to be intuitive — if you understand how to manually control a traffic signal using the cabinet's wired push button, you already know how to use PRIORITYwave. We include a user manual and quick-start guide with every system. For agencies that want formal training, we offer optional live training webinars where we walk through deployment, operation, and troubleshooting. Most users are controlling traffic confidently within 5 minutes of unboxing.

The receiver is typically hung on the outside of the cabinet door or placed inside the included weatherproof case, which can be secured with an optional cable lock. The remote stays with the operator. Even if someone did steal the remote, it wouldn't work with other receivers — each remote is cryptographically paired to its specific receiver. A stolen remote or receiver is useless hardware.

The Traffic Signal Police Access Key (the physical key that opens traffic cabinet access panels) is sale-restricted to law enforcement, fire, DOT, and other authorized government entities. This ensures that only qualified personnel have the physical access needed to deploy the system. We verify credentials during the purchase process to maintain security and accountability.

We offer a one-year warranty covering defects in materials and workmanship. For accidental damage (drops, water ingress, physical abuse), we provide affordable flat-fee repair or replacement services. Our support team is available 7 days a week, 8am-8pm MST via phone, text, or email. We know these tools are critical to your operations, so we prioritize fast response times and practical solutions. Documentation, firmware updates, and troubleshooting guides are all available online.

Power Solutions are designed for traffic signal cabinets equipped with an external generator input port. Not all cabinets have this feature—contact your traffic engineering department to confirm compatibility and power requirements before ordering. We're happy to help answer questions about your specific setup.

Battery power has several major advantages: it's completely silent (no engine noise disturbing residents), produces zero emissions (safe to use anywhere, including near crowds), requires no fuel (recharge from any outlet), and turns on instantly (no pull-starts or warm-up time). Batteries are also much more portable—a 42 lb power station is far easier to deploy than an 80+ lb generator. The main tradeoff is runtime: batteries provide several hours of power depending on the intersection's load, while generators can run as long as you have fuel. For temporary outages, batteries are vastly superior. For multi-day outages, generators may be necessary.

Runtime depends on your cabinet's power consumption. The C2000 (2,048Wh capacity) provides approximately 6 hours of runtime with a 3 amp load, suitable for standard intersections. The F3000 (3,072Wh capacity) offers higher capacity and output for cabinets with additional equipment like signal heaters. Actual runtime varies based on your specific equipment load—we can help you calculate expected runtime for your setup.

Yes—this is our recommended Complete Response Bundle. Power alone gets the lights back on, but pairing it with PRIORITYwave gives responders full control to clear the congestion that built up during the outage. You can manually extend green times, hold traffic, and restore normal flow faster while staying out of harm's way.