Support Center

Check your USB-C battery bank and ensure it is charged. You may need to enable "trickle charge" mode so that it provides power to low-current devices.

Check the AA batteries, try replacing them. The LED indicator at the top of the remote should light up when you press the button.

If power is not the issue, try re-pairing your remote to your receiver. If it is paired correctly, ensure you are within range of the receiver.

Ensure that "Manual" is switched on in the access panel. Ensure your cables are securely plugged into the ports. Ensure you hear an audible "click" from the receiver. If you do not, contact support.

Contact support. You may still be able to use the receiver in Manual Mode.

The included rechargeable battery pack provides approximately 40 hours of continuous operation. We also offer backup battery packs for extended use, but you can use any USB-C battery bank that provides 5V DC to power the system.

The PRIORITYwave system maintains reliable, low-latency connections across multi-lane intersections and has been proven reliable beyond half a mile, even under heavy RF congestion and line-of-sight obstructions, though you shouldn't ever need to be that far away from the intersection, nor is it recommended. Stay close to keep an eye on traffic.

The PRIORITYwave system is designed to work with NEMA TS-2 cabinets that include a standard manual control port (1/4" TRS port) and a manual mode switch. If your cabinet has a manual push-button port and a manual mode switch, the system is compatible. For traffic engineers, we provide a technical overview sheet to ensure full compatibility.

Yes. The PRIORITYwave protocol uses military-grade encryption and rotating authentication keys to ensure each command is unique and unrepeatable. Communication is secure, interference-free, and immune to replay or spoofing attempts.

The PRIORITYwave system is designed for rapid deployment. Simply plug battery bank into the receiver, plug the receiver into the cabinet's push-button port, hang it on the door (or use the included weatherproof case), and you're ready to take control. The entire process takes just seconds.

Yes. Each system uses globally unique digital identifiers, so multiple units can operate side-by-side at neighboring intersections without cross-talk or interference. Every receiver responds only to its paired remote.