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Warranty and Support

PRIORITYwave is covered against defects in materials and workmanship under normal use for one year from the original purchase date. During that period we'll repair the product with new or refurbished parts, or replace it with a new or equivalent unit.

Accidental Damage​

Drops, water ingress, and other accidental damage aren't covered by warranty, but you're not on your own — we will gladly help you out. Contact support for an estimate and turnaround time, and we can usually provide you with a loaner unit while we repair yours.

Not Covered​

  • Cosmetic wear such as scratches, scuffs, or fading.
  • Damage from misuse, modification, or unauthorized repair.
  • Damage from improper cabinet connection or unapproved power sources.
  • Loss or theft.
  • Normal wear consumables, including batteries and cables.

Request Service​

Get in touch with your purchase details and a description of what's going on. We may ask for photos, serial numbers, or the firmware version before sending return or replacement instructions.

If the touchscreen still works, grab the firmware version from Settings > About this Device before you reach out — it speeds things up.

Contact​

  • Phone or text: (801) 900-3525
  • Email: support@commandsignal.com
  • Hours: 7 days a week, 8am–8pm MST

For field symptoms and first checks, see Troubleshooting.