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Warranty and Support

Use this page when app troubleshooting does not resolve an issue or when a PRIORITYwave device requires service.

Before Contacting Support​

Record:

  • Device name shown in the app.
  • Connection state shown in the app.
  • Battery state and signal strength.
  • Firmware version shown in Settings.
  • Any pairing, Advance, notification, or firmware update error message.
  • The steps already attempted.

Contact​

  • Phone or text: (801) 900-3525
  • Email: support@commandsignal.com
  • Hours: 7 days a week, 8am-8pm MST

Warranty​

Warranty terms are available from CommandSignal. Do not open, modify, or service hardware unless authorized by CommandSignal or your organization.